This section contains ANNOUNCEMENTS to all AMAers regarding different matters.
Feel free to leave your comments, suggestions and own annoucements at the post section of this blog.
*I will be updating this post as new announcement arrives.
Main Function
This role involves providing level 1 support around application batches and server-side applications / solutions
Main Duties
The successful candidate will have the following responsibilities:
* application batch monitoring
* rerun / restart batches, where necessary
* diagnose / troubleshoot issues
* escalate issues to Level 2 Support
* raise incident tickets & track all the incidents through bank’s standard incident and problem management tool(s)
* produce various report around batch performance and server-side resource utilization
Person Requirements
Experience Required:
· At least 2-3 years' experience supporting applications in a global environment
· Familiarity with ITIL concepts and best practices
Skills / Aptitude Required:
* Strong spoken & written communication skills
* Ability to understand the business context and respond to users is more important over the in-depth technology skills
* Ability to work under pressure and continue to support users and applications
* Service oriented and able to follow the processes in delivering the KPIs
* Able to follow through on all issues raised by clients in a timely manner
* Able to interact and communicate with staff at all levels
* Depending on the service area, additional knowledge of a product would be required
* Good team player
Working Hours
This role involves working in a shift rota. Usually the shift changes every 4 weeks.
Technologies
As part of the support team, technical skills expected are for trouble shooting and performing minor fixes. The candidate is expected to have experience in at least one database, programming language and operating system knowledge/experience.
Programming Languages
* C# & .NET, Java, Scripting (PERL), C++, VB, VB Script / Excel Macro, HTML/DHTML/CSS
Databases
* Oracle, MS SQL, SYBASE
Messaging & Tools
* Autosys,SQL Loader,Humming Bird,Version Control Tool (Perforce / ClearCase)
2. L2 Support Analyst
Main Function
This role involves providing level 2 support that involves investigating & trouble shooting issues, providing workarounds, suggesting improvements or solutions to permanently addressing the issue and liaising with the development teams to come up with a permanent fix.
The Level 2 support role also involves training and helping the Level 1 support.
Main Duties
The successful candidate will have the following responsibilities:
* Work closely with Level 1 support resources
* Provide immediate workaround for all outstanding issues
* Interface with development teams for problems that require permanent fix and provide suggestions / solutions, where feasible
* Adhere to the established processes around ITIL
* Undertake Incident and Problem management as part of the regular work
* Execute / Participate in the Capacity, Release, Change and Configuration management activities
* Participate in the BCM test activities
* help the team leads in producing management reports
* actively identify efficiency improvement opportunities and work on service improvement plans
* Train, guide and mentor new hires in the team
* Work with global business IT & projects teams to ensure seamless support for the business
Person Requirements
Experience Required:
* At least 3-5 years' experience supporting applications in a global environment
* Experience with ITIL concepts and best practices
Skills / Aptitude Required:
* Strong spoken & written communication skills
* Ability to understand the business context and respond to users is more important over the in-depth technology skills
* Ability to work under pressure and continue to support users and applications
* Process oriented and able to follow through on all issues raised by clients in a timely manner
* Able to interact and communicate with staff at all levels
* Basic understanding of the investment banking business advantageous
* Depending on the service area, additional knowledge of a product would be desirable
* Strong basic technical skills with demonstrated ability to learn will be required in order to identify the trouble spots and suggest potential fixes
* Good team player
Working Hours
This role involves working in a shift rota. Usually the shift changes every 4 weeks.
Technologies
As part of the support team, technical skills expected are for trouble shooting and performing minor fixes. The candidate is expected to have experience in at least one database, programming language and operating system knowledge/experience.
Programming Languages
* C# & .NET, Java, Scripting (PERL), C++, VB, VB Script / Excel Macro, HTML/DHTML/CSS
Databases
* Oracle, MS SQL, SYBASE
Messaging & Tools
* Autosys,SQL Loader,Humming Bird,Version Control Tool (Perforce / ClearCase)
Web Tools
* Tomcat / Apache, IIS, Weblogic / Websphere
*Please note that the following positions posted earlier have now been closed.
1. Unix Administrator
2. Windows Administrator
3. Service Desk
I appreciate your help and support in referring candidates and my apologies for not being able to give prompt feedbacks lately. If you want to know the status of your application/ referred candidates please drop me an email and will try to update you within this week.
I will be sending more emails on Aston Carter’s open requirements. Please let me know if you do not wish to receive email updates from me.
Thanks,
Nell Enriquez
Aston Carter (Singapore) Pte Ltd | Asia Pacific Markets
É+65 6232 2480 )+65 91445483
Ê+65 6232 2888
* menriquez@astoncarter.com
Rissan Mendoza
Feel free to leave your comments, suggestions and own annoucements at the post section of this blog.
*I will be updating this post as new announcement arrives.
- October 29, 2008
Main Function
This role involves providing level 1 support around application batches and server-side applications / solutions
Main Duties
The successful candidate will have the following responsibilities:
* application batch monitoring
* rerun / restart batches, where necessary
* diagnose / troubleshoot issues
* escalate issues to Level 2 Support
* raise incident tickets & track all the incidents through bank’s standard incident and problem management tool(s)
* produce various report around batch performance and server-side resource utilization
Person Requirements
Experience Required:
· At least 2-3 years' experience supporting applications in a global environment
· Familiarity with ITIL concepts and best practices
Skills / Aptitude Required:
* Strong spoken & written communication skills
* Ability to understand the business context and respond to users is more important over the in-depth technology skills
* Ability to work under pressure and continue to support users and applications
* Service oriented and able to follow the processes in delivering the KPIs
* Able to follow through on all issues raised by clients in a timely manner
* Able to interact and communicate with staff at all levels
* Depending on the service area, additional knowledge of a product would be required
* Good team player
Working Hours
This role involves working in a shift rota. Usually the shift changes every 4 weeks.
Technologies
As part of the support team, technical skills expected are for trouble shooting and performing minor fixes. The candidate is expected to have experience in at least one database, programming language and operating system knowledge/experience.
Programming Languages
* C# & .NET, Java, Scripting (PERL), C++, VB, VB Script / Excel Macro, HTML/DHTML/CSS
Databases
* Oracle, MS SQL, SYBASE
Messaging & Tools
* Autosys,SQL Loader,Humming Bird,Version Control Tool (Perforce / ClearCase)
2. L2 Support Analyst
Main Function
This role involves providing level 2 support that involves investigating & trouble shooting issues, providing workarounds, suggesting improvements or solutions to permanently addressing the issue and liaising with the development teams to come up with a permanent fix.
The Level 2 support role also involves training and helping the Level 1 support.
Main Duties
The successful candidate will have the following responsibilities:
* Work closely with Level 1 support resources
* Provide immediate workaround for all outstanding issues
* Interface with development teams for problems that require permanent fix and provide suggestions / solutions, where feasible
* Adhere to the established processes around ITIL
* Undertake Incident and Problem management as part of the regular work
* Execute / Participate in the Capacity, Release, Change and Configuration management activities
* Participate in the BCM test activities
* help the team leads in producing management reports
* actively identify efficiency improvement opportunities and work on service improvement plans
* Train, guide and mentor new hires in the team
* Work with global business IT & projects teams to ensure seamless support for the business
Person Requirements
Experience Required:
* At least 3-5 years' experience supporting applications in a global environment
* Experience with ITIL concepts and best practices
Skills / Aptitude Required:
* Strong spoken & written communication skills
* Ability to understand the business context and respond to users is more important over the in-depth technology skills
* Ability to work under pressure and continue to support users and applications
* Process oriented and able to follow through on all issues raised by clients in a timely manner
* Able to interact and communicate with staff at all levels
* Basic understanding of the investment banking business advantageous
* Depending on the service area, additional knowledge of a product would be desirable
* Strong basic technical skills with demonstrated ability to learn will be required in order to identify the trouble spots and suggest potential fixes
* Good team player
Working Hours
This role involves working in a shift rota. Usually the shift changes every 4 weeks.
Technologies
As part of the support team, technical skills expected are for trouble shooting and performing minor fixes. The candidate is expected to have experience in at least one database, programming language and operating system knowledge/experience.
Programming Languages
* C# & .NET, Java, Scripting (PERL), C++, VB, VB Script / Excel Macro, HTML/DHTML/CSS
Databases
* Oracle, MS SQL, SYBASE
Messaging & Tools
* Autosys,SQL Loader,Humming Bird,Version Control Tool (Perforce / ClearCase)
Web Tools
* Tomcat / Apache, IIS, Weblogic / Websphere
*Please note that the following positions posted earlier have now been closed.
1. Unix Administrator
2. Windows Administrator
3. Service Desk
I appreciate your help and support in referring candidates and my apologies for not being able to give prompt feedbacks lately. If you want to know the status of your application/ referred candidates please drop me an email and will try to update you within this week.
I will be sending more emails on Aston Carter’s open requirements. Please let me know if you do not wish to receive email updates from me.
Thanks,
Nell Enriquez
Aston Carter (Singapore) Pte Ltd | Asia Pacific Markets
É+65 6232 2480 )+65 91445483
Ê+65 6232 2888
* menriquez@astoncarter.com
- October 27, 2008
Rissan Mendoza
HR Supervisor
AMA Computer College - Batangas
(043)300-3084
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